Amenity Rules

Thank you for familiarizing yourself with the rules of the Riverstone at Westpointe facilities.

Below you will find on overview of amenity rules. All residents should familiarize themselves with the governing documents of the community, available in our Document Library, as this is not an exhaustive list of community guidelines.

All residents must complete the Amenity Onboarding process and obtain an access fob before making plans to use the facilities.

VIEW THE 2026 POOL SEASON SCHEDULE HERE!

POOL -- Hours of Operation & Guidelines

AMENITY # 1 POOL - March 9 - October 26

5 AM - 10 PM | CLOSED every MONDAY for deep cleaning after spring break opening week.

This excludes Memorial Day and Labor Day, the pool will be open on those Mondays.
Open: Spring Break - Mid-October

AMENITY # 2 POOL - March 9 - October 26

5 AM - 10 PM | CLOSED every WEDNESDAY for deep cleaning after spring break opening week.

Open: Spring Break - Mid-October

OVERVIEW OF FACILITY GUIDELINES:

Facilities are use at your own risk. There will be no lifeguards on pool duty outside of their schedule during peak times and for the water slides and lazy river
Please adhere to the posted hours. Anyone accessing the facilities outside of these hours is considered trespassing.
Water slides, and the lazy river are NOT to be utilized if no lifeguard is present.
A maximum of 5 guests are allowed per household per day-No Exceptions.

Minors under the age of 15 must be accompanied by an adult 21 years of age or older.
No horseplay, running, or diving into the pools.
Hard footballs, plastic frisbees, and sports balls are not allowed in the pool area.
No food or beverage inside of the pool or on the water slides. Food and beverages are permitted in the pool deck perimeter.
Alcoholic beverages are not allowed.
No ceramic, china, glass or other breakable containers are allowed.
- The Pool Monitor, Lifeguard staff and Association staff may search any ice chests at any time.
Patio furniture should not be placed inside of the pool, or removed from the gated pool area.
During thunder and lightning storms or other inclement weather conditions, the Association staff and Lifeguard staff, if contracted, will clear the pool and water slide area.
Pets are not permitted in the pool area unless as authorized in private or special functions by the Association staff.
- This rule does not apply to service animals required for person(s) with special needs.
Except for Association sanctioned events, there are no swimming pool or water slide reservations or rentals.

Please note: This is not an exhaustive list of pool guidelines. Please visit the Document Library for a detailed look at the community governing documents.

BEST PRACTICES:

Tidy up after yourself and dispose of all trash in the provided containers.
Close all umbrellas when not in use, especially if you are the last one out of the pool area.
Return patio furniture back to it's place if you move it.
Rinse off at the showers when entering and exiting the pool.
Wear appropriate swimwear at all times. Nudity is strictly prohibited.

WATER SLIDES -- Hours of Operation & Guidelines

AMENITY # 1 WATER SLIDES | March 9 - September 7

1 PM - 8 PM only when lifeguards are present.

Spring Break: Open daily
After Spring Break: Open Saturdays & Sundays ONLY
Summer: Open daily, excluding Mondays
After summer: Open Saturdays & Sundays ONLY
Labor Day: Open | This will be the last day for the water slides.

AMENITY # 2 WATER SLIDES | March 9 - September 7

1 PM - 8 PM only when lifeguards are present.

Spring Break: Open daily
After Spring Break: Open Saturdays & Sundays ONLY
Summer: Open daily, excluding Wednesdays
After summer: Open Saturdays & Sundays ONLY
Labor Day: Open | This will be the last day for the water slides.

WATER SLIDE GUIDELINES:

Water slides are NOT to be utilized if no lifeguard is present.
Only one rider can do down at a time, feet first. No exceptions.
Minimum height for going down the water slides is:
- 48 inches at AMENITY 1
- 44 inches at AMENITY 2
Maximum weight to go down the slides is 300 lbs.
Lifeguards will have posted break times during their shifts guarding the water slides. There is to be no usage of water slides during these times.

LAZY RIVER -- Hours of Operation & Guidelines

LAZY RIVER | March 9 - September 7

10 AM - 10 PM only when lifeguards are present.

Spring Break: Open daily
After Spring Break: Open Saturdays & Sundays ONLY
Summer: Open daily, excluding Wednesdays
After summer: Open Saturdays & Sundays ONLY
Labor Day: Open | This will be the last day for the lazy river.

Safety First:

Children must be supervised by a responsible adult, at least 21 years of age, at all times.
Life jackets are required for weak swimmers and guests under 48" tall. (Available upon request.)
One rider per tube. Small children may sit securely on an adult’s lap if balanced safely.

Proper Use of Tubes:

Use only Riverstone-provided tubes.
Do not link or chain tubes together.
Do not remove tubes from the Lazy River area.
Return tubes to the designated storage area after use.

Respect the Flow:

Float with the current—no walking or swimming against the flow.
Do not block the river. Keep a steady pace and allow others to pass.
No diving or jumping into the river.

Community Courtesy:

Be kind and courteous to fellow guests and staff.
Unsafe or disruptive behavior may result in removal from the facility.

2026 SWIM LESSONS

Poolside Aquatics will be offering private and semi-private swim lessons, beginning June 8 at our amenity pools for ages 3-12, with registration opening on April 1st.

Click HERE to sign up online, and HERE to view the program flyer

FITNESS CENTER -- Hours of Operation & Guidelines

Open 24/7 | DAILY

Access granted with active amenity access fob. Use your own fob every time you enter.
Gym use is strictly limited to residents 16 years and older, coming with their own key fob.
Max capacity is:
- 8 in AMENITY 1
- TBA in AMENITY 2
No guests are allowed in the gym at any time.

GOOD TO KNOW:

Sanitation stations are available to clean machines and equipment after use. We appreciate the support and follow-through when it comes to keeping the facility clean and safe.
Never allow “door-pounding” or tailgating into the facility.
Report incidents of unauthorized use or vandalism to management.
Do not open the door for anyone who does not have their own fob. If you do, they become your guest and your liability should damage or injury occur.
If you allow someone in without a fob, we have no way of identifying them or contacting their parents, since there is no key fob record attached.

Our goal is to keep the gym a safe, clean, and enjoyable environment for all residents. Thank you for helping us uphold these standards!

SPORTS COURTS -- Hours of Operation & Guidelines

OPEN 7 AM - 10 PM | DAILY

Courts are for resident and guest use only. First come, first play.
Children must be supervised by an adult.

GENERAL SPORTS COURTS GUIDELINES:

Usage Guidelines:

One household may bring up to 3 guests per day.
No reservations are accepted—courts operate on a first-come, first-serve basis unless for Association-sanctioned programs.
No dunking or hanging from basketball hoops or nets.
All equipment damage or safety concerns must be reported to Association staff immediately.

Prohibited items and activities:

No pets, except for service animals or special-event exceptions pre-approved by staff.
No roller skates, skateboards, scooters, bikes, or motorized devices on the courts.
No food, glass containers, tobacco products, or alcohol.
Only water or non-alcoholic drinks in covered plastic containers are allowed.
Do not leave trash—please use provided bins.
No smoking or vaping.

Dress Code:

Proper athletic attire is required at all times. This includes gym-appropriate clothing and athletic footwear.
Shirts and shoes must be worn—open-toe shoes, sandals, or Crocs™ are not permitted.
Clothing must be free of offensive language or graphics.

Security Notice:

Unauthorized users will be asked to leave.
Trespassing may be reported to the Bexar County Sheriff's Department.

COMMUNITY ROOM -- Guidelines

The Community Room is intended for the use of events, meetings and private or community club reservations. Use of the Community Room for any other purposes is subject to Board Approval. The community room may be reserved by residents as well for private parties. For more on renting the space, visit HERE.

COMMUNITY ROOM GUIDELINES:

Misuse of equipment (TVs, furniture, surround sound equipment, etc.), profane language, fighting, horseplay or other aggressive play, bullying and unwelcoming behavior is prohibited. These behaviors should be reported to Association staff immediately.
Under no circumstance will open flame grills, fire pits, or smokers of any kind be used in the Community Room.
Food and beverages are permitted in the Community Room; however, Facility Users must clean up any trash or debris caused by the food or beverages.
Ceramic, china, glass or other breakable containers are not permitted in the Community Room at any time.
Pets are not permitted in the Community Room unless as authorized by the Association staff in private or special functions, and only within specially designated areas. This rule does not apply to disabled individuals to whom a reasonable accommodation has been granted.
Unauthorized Facility Users will be asked to immediately vacate the premises and may be reported to the local authorities as trespassers. During non-business hours, concerned residents should report trespassers to the Bexar County Sheriff's Department.

SPLASH PAD -- Hours of Operation & Guidelines

SPLASH PAD | CLOSED UNTIL SPRING BREAK

5 AM - 8 PM | CLOSED every WEDNESDAY for deep cleaning after spring break opening week.

PLAYGROUND -- Guidelines

OPEN: 7 AM - DUSK, DAILY

The playground is a private facilities for all Facility Users.
Food, tobacco products, alcoholic beverages, and glass containers are not allowed in the playground area.
Residents are allowed a maximum of 3 guests per household per day.
Personal sound-producing equipment that disrupts others is prohibited. Facility Users may use personal stereo devices that emit sound levels that do not disturb others, if a complaint is brought to the Association staff's attention that Facility User will be asked to either use headphones or tum off their device.
Pets are not permitted in the playground area, unless as authorized by Association staff in private or special functions, and only within specially designated areas. This rule does not apply to service animals required for person(s) with special needs.
Except for Association sanctioned events, there are no playground reservations or rentals.

Lifeguard FAQ's

Q. Does the lifeguard have the authority to enforce rules?

Yes, lifeguards have the authority per your pool rules to enforce rules and make safety decisions at the pool.

Q. Why do we have a 10-minute safety break each hour?

Safety breaks are being implemented to ensure that all patrons at the pool are being safe, this break allows the guards to do a water safety check to make sure there are no code browns or anything else in the water that shouldn’t be there, it also allows patrons to rehydrate, use the restroom and reapply sunscreen.

Q. What happens if I don’t get out of the pool during the safety break?

If someone does not get out of the water during the safety break, they will be asked to leave the pool for the day. If they continue to refuse, then they may have their access to the pool suspended.

Q: What happens if I break a rule or disregard the lifeguards’ directives?

If someone is breaking a rule, they will be asked to correct the issue by the lifeguard or security guard. If they continue to break the rule or disregard the directive, then they will be asked to leave the pool for the day and may have their access be suspended.

Q. What happens if the lifeguards aren’t enforcing or adhering to the rules?

For all feedback related to the guards please reach out to the Community Manager so that action can be taken.

Q. Should lifeguards have phones on them?

No, lifeguards should not have phones on them while on duty or on the stand. However, during the safety breaks lifeguards do need to have their phone to capture pool chemical status.

Q. How tall do you need to be to use the waterslides?

You must be 48” taller to utilize the waterslides at Amenity I, and 44 " at Amenity II.

Q. Can a parent go down the slides with a child that is under 48”?

No, to protect you and the child we only allow one person at a time go down the slide. This rule is also in place to protect the HOA from liability.

Pool Safety Breaks

What is a Pool Safety Break?

Lifeguards blow the whistle, calling everyone out of the water for a 10-minute break each hour. This "pool safety break" isn't just a time-out; it’s a vital pause that ensures everyone stays safe and refreshed. So, let's dive into safety and enjoy the benefits!

What Are the Benefits?

Allows lifeguards to check for pool issues and water quality.
Allows parents, guardians, and lifeguards to ensure kids have adults and vice versa.
Allows parents and guardians time to relax.
Allows swimmers to rest, rehydrate, use sunscreen, and use the restroom.

The 10-minute break is our chance to rest, reapply sunscreen, grab a snack, hydrate, and relax in the shade. Lifeguards also get to check the pool and catch their breath. These safety breaks make everyone's experience better!

Visit Us:

16523 Galm Rd.
San Antonio, TX 78253
Contact Us