FAQ

Should you find anything that needs to be corrected in your home, claims will need to be submitted directly to the D.R. Horton Warranty Department. Claims can be submitted via email to SAWarranty@drhorton.com or on their website at www.drhorton.com/warranty

In order to receive an amenity access fob, each household will need to attend an onboarding session and have facility usage waivers on file.

 

Click HERE visit our website to access onboarding resources, including the virtual onboarding option.

To obtain your mailbox keys, you will need to bring your closing paperwork/proof of address to the post office located at the address below. You can also reach out to the neighborhood postal worker to obtain keys when they are in the neighborhood. 

 

USPS | 702 Richland Hills Dr. , San Antonio, TX 78245 | (210) 543-8237

 

Monday - Friday | 8 A.M. – 5:30 P.M.

Saturday           | 8 A.M. – 1 P.M.

Sunday             | Closed

Owners have the duty to keep their Lot and all Improvements thereon in good condition and repair and in a well-maintained, safe, clean and attractive condition at all times.This includes, but not limited to:

Through Tiger Sanitation, trash services are scheduled every Monday and recycling every other Monday.

• Social gatherings for you and your guests are welcomed and encouraged.
• Please be aware of your neighbors and contain any noise or behaviors that may become objectionable to them.
• If you experience a disturbance, please contact local police.
• After-hours HOA personnel cannot assist you with disturbances.
• You are responsible for your own security. The HOA nor the developer is responsible for providing security to the community.
• You are encouraged to get to know your neighbors and to help watch out for each other.
• Please report any suspicious persons or activities to the Sheriff's Department first, then notify CCMC.

There are multiple ways to pay your assessments, including direct debit, electronic check, credit card and in person. Click HERE to visit the Pay Assessments landing page. 

Pets are welcome in the community. If you have pets, please be considerate by picking up after them and keeping them on a leash when off your property.

 

Yes, with conditions.

Yes. Customary seasonal decorations for holidays are permitted without approval by the ACC but shall be removed within thirty (30) days of the applicable holiday.

 

Please visit section 2.27 of the Development Area Declaration to learn more about decorations and lighting guidelines. 

 

The pool will close on the last Sunday in October and will remain closed until the Saturday before Spring Break*.

*Spring Break is according to the NISD calendar. 

• Smoking/Vaping in all areas.
• Pets in the pool area, excluding service animals.
• Personal sound-producing equipment that disrupts others, in all areas. 
• Glass items to include, but not limited to: drink containers, shot glasses, dishware, etc.
• Usage of open flame grills, fire pits, or smokers, in all areas.
• Guests in the fitness center- This space is for residents only.
• More than 5 guests per household at the pool.
• Obstruction of walkways/paths/door, in all areas.

Community room rental guidelines, availability and agreement can be found HERE. 

The ACC process can take up to 30 days to receive a response on your project.

 

Please note, that if an application has not been submitted fully, certain items may extend the review process, such as:

• Homeowner plat plan missing or project not drawn in
• Signature or relevant info missing on the application
• Not enough information (location, size, materials used, etc)
• Projects not in compliance with setbacks and restrictions

To help ensure a quick turnaround, please review your documents carefully, include relevant details about your project and double check you have all necessary items included in your submission. Please utilize our document library and resource guidelines for your project prior to submission and reach out if you have any questions.

 

 

It is important to mark the ACC requested project area on the plat plan, so the Architectural Control Committee can identify the easements of your Lot, and ensure the project falls outside of this area.

 

Should a project be completed without ACC approval, if it is atop an easement, the service provider has the authority to remove any structure blocking the easement, and the homeowner would be responsible for any fees incurred during the process. 

If you would like to build an enclosure/corral to contain trash & recycling bins, you may do so, following the guidelines below:

Yes. The following products and colors have been pre-approved for use when staining fences and decks in Riverstone at Westpointe residential community, and do not require you to submit an architectural modification request:

• Behr Clear Natural
• Behr Natural
• Behr Cedar Naturaltone
• Valspar Clear
• Valspar Cedar Naturaltone

Without any prior approval, you can attach it to the back or the side of the home (on the back half of the home) with no part of the permitted dish or antennae any higher than the lowest point of the roof-line and screened from view of adjacent Lots and the street, per section 2.11 of the Development Area Declaration.

Riverstone at Westpointe's Homeowners Association (HOA) is managed by CCMC, which oversees the daily operations and financials of the association.

 

The HOA team consists of five members:

210-627-7663

At Riverstone at Westpointe, your Board of Directors has hired CCMC to manage the daily administration, and operations of your association.

To help you understand what the management company is and is not responsible for, we have categorized some basic information below. 

 

There are multiple ways to pay your assessments, including direct debit, electronic check, credit card and in person. Click HERE to visit the Pay Assessments landing page. 

Assessments (HOA dues) are what pay the Associations debts. The Association is a not for profit organization and runs as a business. Your assessments pay for Management of the day to day operation, Lifestyle events, Maintenance & Repairs, Contract Services, Compliance, Utilities, Legal, Insurance, etc.

 

In order to obtain these funds, all members within your community are required to pay assessments to the association.

 

The Board of Directors will establish assessment rates each year and adopt the annual budget for your community. While we work hard to contain expenses, periodic increases in your assessment may occur to cover the rising costs of operations, and maintenance of your community. The association will notify you of the amount and due date of your specific assessment. If you do not have any information regarding the assessments,

 

Keeping in mind that assessments are the primary source of income for community associations, we encourage all members to pay them in a timely manner. Members who do not pay their assessments on time may be subject to various monetary penalties and usage restrictions. While this may seem extreme, please remember that your association can operate only if all members pay their assessments when due. That will allow your association to properly administer and maintain your community.

 

 

Click HERE to learn your assessment payment options. Please contact Marijah Coughran, Riverstone Community Manager, at mcoughran@ccmcnet.com, if you have any questions about assessments.

CCMC Offices observe the following holidays and will be closed on:

• New Year's Day
• Memorial Day
• July Fourth
• Labor Day
• Thanksgiving Day
• Day after Thanksgiving
• Christmas Eve
• Christmas Day
• New Year's Eve

 

All inquiries and feedback on speed bumps, crosswalks and other county infrastructure projects should be directed to the Bexar County Public Works Department at 210-335-6700.